Retail Operations Executive

Job ID
Retail & Marketing


Role: Retail Operations Executive

Team: Publishing

Location: Historic Dockyard, Chatham, UK


At Dovetail Games we are passionate about empowering our people to build beautiful worlds, create breath-taking games and do the best work of their career.   We are growing fast, developing our games using cutting edge technology and across multiple platforms, and we have big ambitions to become the Number 1 Simulation Entertainment Company in the World.


To help achieve this ambition, we are looking for a Retail Operations Executive to manage all digital product releases so we achieve and exceed revenue targets, and hit all release date goals.  Reporting into the Retail Manager, you'll ideally be experienced in digital sales and have a keen interest in video games.


  • Account handling and project management within the digital retail space - working with digital retailers including verbal, written and face to face communications
  • Sales analysis - evaluating and increasing revenue across all 3rd party digital retailers, adding games/add-on content to their digital stores
  • Making recommendations to improve merchandising and/or sales strategies and ensuring brand quality across all platforms
  • Delivering and coordinating 3rd party retail promotions to ensure Steam and other sales websites feature accurate pricing
  • Supporting the team in all retail areas and responsible for general sales and admin duties
  • Working with the Accounts dept. to ensure payments are received in a timely manner
  • Working with other members of the team to work towards and deliver sales objectives and revenue targets
  • Updating product catalogues across retail channels on a weekly basis

Person Specifications

  • Digital sales administration and analysis experience
  • Account management experience with digital retailers
  • Experience communicating to suppliers
  • Strong time management skills
  • Strong attention to detail
  • A keen gamer, with knowledge from a consumer perspective, of Steam and console platforms is highly desirable

About Dovetail Games

  • Recently announced in the Sunday Times Tech Track 100
  • Winners of the KEiBA 2015 Technology Business of the Year
  • Developing games across multiple platforms using cutting edge technology
  • 23 days holiday + 8 days statutory holiday
  • Excellent work-life balance
  • Pension scheme
  • Childcare vouchers
  • Eye-care vouchers
  • Free parking
  • Regular social and sporting activities


We are committed to promoting equal opportunities and diversity, and all applicants will be considered on their merit, qualifications, competence and talent regardless of any protected characteristics. However, we are currently unable to employ anyone who does not have the legal right to live and work in the UK. 


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